How Muller Scaled an International Workforce of 32k Employees with a Hybrid Work Model

The challenge: How to effectively adopt hybrid workplace policies while scaling an international organization of 32,000 employees and 22 offices.

Encourage employees to return to the office for collaboration and socialization

Muller was using manual processes like Excel spreadsheets to try and manage human and space resources as they returned to the office

Simplify workflows using existing tech stack

The entire team uses the MS Teams and Outlook app so their hybrid work model solution had to integrate and make desk and room booking simple.

A solution that can change with the times

Muller continued to expanded their employee base and locations post Covid.  With multiple variables, it was important for them to adopt a solution that could adapt with new workplace policies.

The solution:  Adopt a hybrid workplace system that fully integrates with MS Teams/Outlook, supports collaboration in the office and has the ability to grow with the company.

Integrated with existing systems for ease of use

Muller used the OfficeRnD integrations to offer a native solution directly within Teams and Outlook. Set up was fast and simple, eliminating the need for yet another app that can slow down workflows which was not an option the Muller team. The end result is that a full 86% of desks are booked directly through Teams and 98% of all meeting rooms are booked directly from Outlook or Teams.

Easy for employees to collaborate and eliminate office conflicts

Their hybrid work policy suggests that employees physically work from the office 3 days a week and even with a relaxed mandate, the most important metric for the project owner was “employee happiness”.

For employees to want to go back to the office years of remote work, systems have to be easy and effective enough to encourage face to face work. OfficeRnD Hybrid provides simple desk and room booking natively while providing employees the visibility to other team member’s in-office schedules. Ultimately this promotes collaboration and reduces the anxiety of coming into the office and potentially being alone.

Effective at managing resources

Muller needed a solution that could handle their 22 locations and growing in a shared desk environment. Using the analytics module, team leaders and location managers can understand which resources are used and which can be eliminated or reduced for cost savings and efficiency. OfficeRnD enables Muller to manager multiple neighborhoods within a location and multiple locations as well allowing employees to be assigned to different teams without conflicting with team policies.