How Bamboo Improved Operations and Customer Experience

Tech-enabled customer experience and data-driven decision making

Initially, Bamboo used another software system but it wasn’t efficient enough. It lacked a modern design, an easy-to-use mobile app, and the right reporting capabilities. 

The implementation of OfficeRnD helped the team overcome these challenges by:

Adding an extra layer of convenience and engagement for customers

• Members can now easily book a room, check their account, and toggle between locations
• The visual Members directory allows members to see what other companies are a Bamboo
• Members are having a better, more thorough, tech-enabled experience
• The team can now more easily connect members through the app and promote multi user location access

Providing access to reports and analytics for admins

• The team has clear snapshot of essential performance indicators such as occupancy and cash flow
• The deep level of detail enables Bamboo to make more educated decisions and become a better operator

Enhancing the brand through white-label mobile apps

• Having the mobile app branded helps Bamboo add an extra layer of improvement and professionalism

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