How Roam Scaled Operations, Revenue, and Brand with OfficeRnD

The solution: Implement OfficeRnD to automate operations and scale business processes

After exploring various software vendors, Roam decided to implement OfficeRnD Flex across its locations. OfficeRnD’s ability to automate critical business processes and provide a better booking and billing experience for members made the decision easy.

Roam worked with the OfficeRnD team over a 12-week period to move its business operations over to the platform. Hundreds of companies and thousands of members were transferred into OfficeRnD and members were re-invited into the new portal in a seamless process. 

Throughout the onboarding process, Roam worked with OfficeRnD to streamline many of its key business processes in the new platform:

• Billing: Automated Invoicing and membership process gives Roam’s team more time for members
• Booking Experience: Intuitive member portal lets Roam’s members book rooms and pay themselves
• Office Management: Floorplan and space management helps Roam sell offices easier
• Analytics: Accessible dashboards and reports inform Roam to help make better decisions
• Integrations: Roam syncs door access with Kisi, charges payments with stripe, and connects finances through Quickbooks. 

The OfficeRnD Flex solution allowed Roam’s staff to stop focusing on manual and tedious billing processes and get back to what really matters. Along with backend tools, Roam deployed white-label apps for members to increase brand awareness and to give easy access to bookable resources across their 8 locations. Members can use the app from anywhere to stay connected with workspace amenities.

The white labeled branded mobile app legitimizes us as a business by having our dedicated app on the store. Our clients can easily book rooms on the app and have no idea it is OfficeRnD behind the scenes.

Roam also uses the OfficeRnD Rooms app outside all of their meeting and event spaces. OfficeRnD Rooms is a white-label tablet app operators can use outside of conference rooms that displays upcoming meetings. “All of our 100+ meeting rooms and event spaces are using the OfficeRnD Rooms app to make the rooms look more official. Now people can walk up and see if the room is available immediately instead of going online and looking at the booking calendar,” Bret explains. 

The impact: Scaling faster with happier members and staff

Since OfficeRnD has been fully implemented in Roam, operations run more efficiently and Roam’s employees are able to save time and focus more on members. The team has also made some decisions about how they will scale in the future. “We won’t use a new technology system now that isn’t scalable like OfficeRnD. Everything we use in OfficeRnD is set up at the click of a button, because we don’t have the time, effort, or resources to do it differently.”

The team has been able to measure revenue growth with the platform, especially with their office products. “OfficeRnD has definitely helped us scale best practices more efficiently across locations! The platform allows us to bring new staff and members in, rinse, wash, repeat, and grow. Scaling operations is just easy to do and certainly, revenue has scaled too,” Bret explains. This rapid growth helped Roam quickly hit another exciting milestone – moving into another state and opening a new location with more offices than ever before!

It would be very hard to manage the 70 offices at our new Dallas location without OfficeRnD. If we didn’t have a member management platform that specializes in floorplans, offices, and contracts, there’s just no way you could ever expect to efficiently and effectively manage that many resources.

OfficeRnD, Bret says, has become a critical tool for their staff and members daily. As a company that relies on its members loving them to grow and scale, making members happy is an especially important function for the overall success of the business.

Bret says he sees OfficeRnD as a vital tool for Roam. It’s the right product to scale with them as their company continues to grow in both member and employee size.  “Flex operators should be thinking about how valuable their time is, and how much revenue could be generated by focusing on driving new business versus manual data entry and tedious billing. And that makes OfficeRnD a no-brainer.”